Security Service Manager (m/f/d)
- q.beyond Romania S.R.L.
- Cluj‑Napoca
JOIN FORCES. MAKE DIGITALIZATION HAPPEN.
Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, Romania, India, and the USA.
Design future-proof IT solutions with us as Security Service Manager (m/f/d) at our location in Cluj-Napoca.
YOUR TASKS:
- Act as primary point of contact for customers in security service delivery
- Lead service governance, including monthly, quarterly, and annual service reviews
- Ensure SLA/KPI compliance and provide transparent performance reporting
- Manage communication during security incidents and coordinate escalations with SOC/CDC
- Clearly communicate root causes, impacts, and risks to stakeholders
- Identify and drive service optimization and continuous improvement initiatives
- Align security services with customer requirements and business objectives
- Collaborate closely with Cyber Defense Center on incidents and service changes
- Analyze threat hunting results and attack patterns (e.g. MITRE ATT&CK)
- Translate technical findings into business-relevant insights and actionable recommendations
WHAT WE OFFER YOU:
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (hybrid roles) for a great work-life integration
- Feel well taken care of: We provide you a company healthcare program and meal vouchers
- Unplug and relax: 25 days of vacation
WHAT YOU BRING:
- Several years of experience in Security Operations or Security Service Management
- Proven track record in customer-facing roles and handling incidents and escalations
- Solid knowledge of SIEM solutions (e.g. Microsoft Sentinel) and EDR/XDR tools (e.g. Microsoft Defender)
- Strong understanding of security operations processes and incident handling
- Analytical, structured approach with experience in KPI-driven service management
- Ability to communicate complex technical topics in a clear, business-oriented manner
- Knowledge of hypothesis-driven threat hunting and MITRE ATT&CK framework
- Capability to assess risks and derive concrete improvement measures
- Relevant certifications (e.g. ITIL 4, CISSP, GCIH, Microsoft Security such as SC-200) are advantageous
- Language skills: German (B2–C1) and English (B2)
APPLY QUICKLY. RECEIVE FEEDBACK.
Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.
CONTACT
Your personal contact Rocio will be happy to answer your questions and comments.
q.beyond AG
Talent Acquisition
Rocio Romera del Moral
- Rocio Romera del Moral
- Employee
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