Service Delivery Manager (m/f/d)
- q.beyond AG
- Augsburg
- Darmstadt
- Hamburg
- Köln
- Leipzig
- Oberhausen
- Ulm
- Work experience
- Fulltime
- Unlimited
JOIN FORCES. MAKE DIGITALIZATION HAPPEN.
Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, Romania, India, and the USA.
Design future-proof IT solutions with us as Service Delivery Manager (m/f/d) at one of our locations:
- Augsburg
- Darmstadt
- Hamburg
- Cologne
- Leipzig
- Oberhausen
- Ulm
YOUR TASKS:
- Strategically managing and further developing relationships with our key customers.
- Taking end-to-end ownership of the customer lifecycle – from onboarding and service introduction to long-term customer development.
- Advising customers at management and executive level on service-related and strategic matters.
- Ensuring high service quality and long-term customer satisfaction.
- Monitoring and managing service levels, KPIs, and overall service performance.
- Identifying opportunities for optimization and transformation within services and processes.
- Collaborating closely with internal departments, technical teams, and external partners.
- Managing and supporting complex service, change, and transformation initiatives.
- Promoting a collaborative, solution-oriented, and customer-centric way of working.
WHAT WE OFFER YOU:
- Work-life balance: Flexible mix of working hours and work location (40% home office) for a harmonious work-life integration.
- Vacation entitlement: 30 days of vacation, special leave and a sabbatical account for restful time off and relaxation.
- Quality of life: private accident insurance, supplementary health insurance, extended sick pay and a company pension scheme. Focus on your mental health through the Fürstenberg Institute.
- Fitness promotion: Own JobRad, virtual physiotherapy, various company running events.
- Career opportunities: Numerous certification opportunities via Udemy, Linkedin Learning and SAP Learning Hub.
- Professional and personal development: Our internal Academy, monthly company Learning Days, development dialogs and a leadership development program.
- Family first: Baby welcome package and €1,000 bonus for the birth.
- Flitzpiepen: Daycare center closed? Don't worry - there are family-friendly workplaces with play facilities for your offspring.
- Dog Office: Office space where dogs are welcome, for a relaxed working atmosphere.
WHAT YOU BRING:
- Several years of professional experience in Service Management, Customer Success, Consulting, or a comparable customer-facing role within an IT or technology environment.
- Experience in strategic customer management and in leading complex service, change, or transformation projects.
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into tangible business value.
- Solid understanding of modern IT architectures, cloud and SaaS solutions, and common service management frameworks (e.g., ITIL, Agile, DevOps).
- Proficiency in working with service metrics, SLA/XLA management, and data-driven service optimization.
- A high degree of initiative, adaptability, and enthusiasm for working in dynamic, agile organizations.
- German language proficiency at C1 level and English language proficiency at B2 level.
APPLY QUICKLY. RECEIVE FEEDBACK.
Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.
CONTACT
Your personal contact Maikel will be happy to answer your questions and comments.
q.beyond AG
Talent Acquisition
Maikel Köster
- Maikel Köster
- +49 40 271367978
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