Fressnapf Support – Employee (m/f/d) in Telephone Support – Team Hungary
JOIN FORCES. MAKE DIGITALIZATION HAPPEN.
Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, Romania, India, and the USA.
Design future-proof IT solutions with us as Fressnapf Support – Employee (m/f/d) in Telephone Support – Team Hungary at our location in Cluj-Napoca.
YOUR TASKS:
- Serve as the primary point of contact for our corporate customers regarding questions about our IT applications and systems.
- Receive and process incident reports via phone and email.
- Analyze issues and develop solutions in close collaboration with our customers.
- Document requests and incidents in a ticketing system and escalate complex issues to colleagues in the 2nd Level Support team.
- Contribute to increasing customer satisfaction and continuously improving our customer support as part of a collaborative, international team.
WHAT WE OFFER YOU:
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (hybrid roles) for a great work-life integration
- Feel well taken care of: We provide you a company healthcare program and meal vouchers
- Unplug and relax: 25 days of vacation
WHAT YOU BRING:
- Strong interest in IT technologies and the ability to quickly familiarize yourself with new topics.
- Initial experience in IT customer support is an advantage.
- Ability to stay organized and maintain a high level of customer service, even in stressful situations.
- Excellent communication skills and a strong team-oriented mindset.
- Good written and spoken German and Hungarian language skills are required.
- Good written and spoken English or Romanian language skills are an advantage.
- Willingness to work shifts from Monday to Saturday (7:30 a.m. – 9:30 p.m.).
- Willingness to participate in an on-call rotation on Sundays and public holidays (7:30 a.m. – 9:30 p.m.).
APPLY QUICKLY. RECEIVE FEEDBACK.
Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.
CONTACT
Your personal contact Rocio will be happy to answer your questions and comments.
q.beyond AG
Talent Acquisition
Rocio Romera del Moral
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