End User Service Desk (m/f/d)
- q.beyond Romania S.R.L.
- Cluj‑Napoca
- Work experience
- Fulltime
JOIN FORCES. MAKE DIGITALIZATION HAPPEN.
q.beyond is the leading IT partner for SMEs. We solve the technological challenges our European customers face and make their business models fit for the future. This way, we sustainably enhance our customers’ business value. We do so by implementing sovereign IT solutions and drawing on our proprietary, certified AI data centres.
Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, Romania, India, and the USA.
YOUR TASKS:
- Act as the central single point of contact for end-user IT issues across Windows 10/11, Microsoft 365, business applications, and mobile devices (iOS/Android).
- Diagnose, manage, and resolve incidents and service requests while ensuring SLA compliance.
- Apply a workaround-first approach to quickly restore user productivity in line with ITIL best practices.
- Utilize AI-powered copilots for first-response drafting, ticket categorization, and self-service/knowledge-base deflection.
- Independently resolve complex technical issues using remote support tools, diagnostics, checklists, and log/system analysis.
- Own tickets end-to-end from intake through quality assurance and contribute to continuous knowledge-base improvement (KCS/Confluence).
WHAT WE OFFER YOU:
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (hybrid roles) for a great work-life integration
- Feel well taken care of: We provide you a company healthcare program and meal vouchers
- Unplug and relax: 25 days of vacation
WHAT YOU BRING:
- Proven experience in an IT Service Desk or End User Support environment with a strong customer-service mindset.
- Strong expertise in Windows 10/11, troubleshooting, operating systems, and policy-related topics.
- Advanced knowledge of Microsoft 365, including Teams, user profiles, synchronization, permissions, and policies.
- Experience with Active Directory administration, user/group access management, GPOs, and basic Azure AD concepts.
- Familiarity with ITSM platforms (e.g., Ivanti), ITIL fundamentals, structured documentation, and effective use of AI-assisted support tools.
- German language skills at least C1 and English language skills at least B2.
APPLY QUICKLY. RECEIVE FEEDBACK.
Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.
CONTACT
Your personal contact Rocio will be happy to answer your questions and comments.
q.beyond AG
Talent Acquisition
Rocio Romera del Moral
- Rocio Romera del Moral
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